Mitel 5550 IP Console Uživatelský manuál stáhnout pdf

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QUICK REFERENCE GUIDE

Mitel

5550 IP Console

5550 IP Console Main Window

n Menu – access the drop-down menus. s Call Handling Toolbar – click on the icon

to access basic call handling functions.

o Console Status – view the console and

system states.

Tools – click the icons to access tools.

t Source/Destination – view caller and called-

party information.

p Directories – access the Busy Lamp

Field and Phone Book directories.

u Call Waiting/Line – view numerical and

color-coded call-waiting indicators and line

information.

q Queued Calls – manage incoming,

held, transferred, and parked calls.

v Softkeys area – view softkey labels.

r Transfer Assistant – view most

frequent and recent calls.

Response/Status area – view date/ time,

system warnings, and status of Phonebook

and Database connections.

Note: For additional information about all the 5550 IP Console call-handling tools and

features, refer to the 5550 IP Console Help. To access the Help, select Help from the main

Menu area, then select Contents.

Answer a Call

1. Press Answer on the keypad or click

2. Press a [F1] to [F7] softkey

3. Double-click the call in the Incoming

Calls display

4. Press a [F1] to [F7] softkey

5. Press Retrieve, then the incoming call

ID digit (1-6).

Transfer a Call

1. Dial the destination number.

2. Press Release on the keypad or click

to complete the transfer and

disconnect the call from the console.

Recover a Call

1. Press Recover or click

immediately after completing transfer

2. Double-click the call in the

Transferred Calls display.

Place a Call on Hold

1. Inform the caller that you are placing

the call on hold.

2. Press Hold on the keypad or click .

Park a Call

1. Press or click [Park Call] and observe

that the Park Call form replaces the

Destination area.

2. Dial the desired extension number.

Note: You can also use the [Park At]

softkey in the Directories panel.

Refer to the 5550 IP Console Help

for detailed instructions.

Retrieve an Incoming, Held,

Transferred, or Parked Call

1. Press Retrieve, then the call ID digit

(1-9) of the call you want to retrieve

2. Double-click the call in the displayed

Queued Calls tab.

Answer a Recall

1. Press the [Recall] softkey

2. Press Answer or click .

3. Ask if the caller wants to continue

waiting or wishes to be ring another

extension.

Transfer a Recall to Voice Mail

1. Press Voicemail on the keypad to

transfer a recall to the extension’s voice

mailbox.

Conference a Call

1. With the two parties connected to the

console — one in the Source area and

the other in the Destination area —

press the [Conference] softkey.

To split a conference to speak privately to

either caller

1. Press either [Source] or [Destination]

softkey.

To add more parties to a conference

1. Dial the number of the next party.

2. Press the [Conference] softkey.

If the line is busy or unanswered or the per-

son is unavailable

1. Press Cancel on the keypad to

reconnect to the conference. You may

continue adding more parties to the

conference.

To release the conference from the console

1. Press Release on the keypad or .

Note: Once you release the conference,

you cannot re-enter it.

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