Mitel 5320e Specifikace

OfficeSuite® Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final

4 Using the phone system FinalSee “Mitel 5310 IP Conference Unit” on page “Using the Mitel 5224/5324 IP phone” on page 31.Programmable Key Modules

94 Using the phone system FinalTo use this feature, you must have a key programmed with Forward to AA. See “Program memory keys” on page 124.If yo

Using the phone system 95FinalIf you forward your phone to an external phone number, you must have permission to make that external call and Redirec

96 Using the phone system FinalIf you have this feature turned on when you log out of your phone, all your calls will be forwarded to the number yo

Using the phone system 97FinalIf your co-worker has the Handsfree Answerback feature configured and activated, then you will also be able to hear yo

98 Using the phone system Final• Key is unlit - the Line Appearance is available for an incoming or outgoing call.• Key is flashing with a ring ton

Using the phone system 99FinalA Monitor Phone key also acts a speed dial to the monitored extension.Monitor Groups is only applicable to users who a

100 Using the phone system FinalBy putting a call on hold, either the primary group member or other Monitor phones can pick up the call. Monitor Ph

Using the phone system 101Finalyou must have a memory key programmed as a Page key. See “Program memory keys” on page 124.To page all of the phones

102 Using the phone system FinalYou are no longer connected with the caller and your phone returns to the idle state.To retrieve a parked call, fol

Using the phone system 103FinalTransfer call on the 5304 phoneYou must program a Transfer/Conference memory key to be able to use this feature. See

Using the phone system 5Final• Wall mountableFigure 1: Mitel 5320 IP phoneMitel 5330 IP phoneThe Mitel 5330 IP phone has the following features:Hand

104 Using the phone system Final3 Select the auto attendant voice mail deposit option and enter the extension of the co-worker to whom you are tr

Using the phone system 105Finalmail retrieval option. You are prompted for your extension, then connected to your voice mail box.Using the web inter

106 Using the phone system FinalUsing a headsetThe Mitel 5212, 5224, 5312, 5324, 5330, and 5340 IP phones support the use of specially designed hea

Using the phone system 107FinalMake a call with the headsetTo make a call while using the headset, press a Line Appearance key and dial the number.

108 Using the phone system Final• Seven dual color LEDs that provide visual confirmation that the unit has picked up the speaker’s voice.• Power su

Using the phone system 109Final5 To close the Conference Unit application and still leave the conference unit on, press the memory key labelled Cl

110 Using the phone system FinalFollow these steps to switch a call from the conference unit to the speakerphone:1 If you are running the Confere

Using the phone system 111FinalUse Presentation mode on 5320/5330/5340/5260 phonesThe 5310 Conference Unit has multiple directional microphones arou

112 Using the phone system FinalHang up a call on the conference unit on 5320/5330/5340/5260 phonesTo hang up a call while using the conference uni

Using the phone system 113FinalSet up the Conference Unit on 5324 phonesFollow these steps to configure the conference unit on the Mitel 5324 IP Pho

6 Using the phone system Final• Wall mountableFigure 2: Mitel 5330 IP PhoneThe Information Area Display shows information about the current telepho

114 Using the phone system FinalUsing hold on the Conference Unit on 5324 phonesTo put a call on hold when using the Conference Unit, follow these

Using the phone system 115FinalUse Presentation mode on 5324 phonesThe 5310 Conference Unit has multiple directional microphones around the disk. Ba

116 Personalizing phone usage via the web FinalUsing other phonesThis phone system supports usage of other phones using the SIP protocol. Not all f

Personalizing phone usage via the web 117FinalFigure 10: User Home pageYou should always use the appropriate left hand menu link or button or link o

118 Personalizing phone usage via the web Finalopen session for this user”, which has been invalidated upon current login.You will be logged out of

Personalizing phone usage via the web 119Final2 Select the Save and Change PIN button at the bottom of the page. A Change PIN pop-up window will b

120 Personalizing phone usage via the web Finalmore.Quick set-up To quickly set up your phone service, follow the steps provided below:To record yo

Personalizing phone usage via the web 121Finalthe drop-down list. If you selected Another Phone Number, enter a phone number for call coverage.4 C

122 Personalizing phone usage via the web Final5 Select the Call button.6 When your phone rings, lift the handset to answer.7 Listen to a bri

Personalizing phone usage via the web 123FinalConfigure phoneTo view your phone’s current configuration, select My Phone in the Navigation pane. T

Using the phone system 7FinalFigure 3: Mitel 5340 IP PhoneThe Information Area Display shows information about the current telephone call (such as n

124 Personalizing phone usage via the web Final• Print phone labels for all the programmed phone keys. See “Print phone labels” on page 135. Progr

Personalizing phone usage via the web 125FinalYour phone key profile is updated.8 Repeat steps 3-7 for each memory key to be programmed. To cancel

126 Personalizing phone usage via the web Final8 Repeat steps 3-7 for each memory key to be programmed. To cancel your changes, select the Close

Personalizing phone usage via the web 127FinalAccount CodeAssign the Account Code option to a memory key to associate an account code to a call befo

128 Personalizing phone usage via the web FinalForward to AA (LED)Assign the Forward to AA (Auto Attendant) option to a memory key to forward all i

Personalizing phone usage via the web 129FinalForward to Prompt (LED)Assign the Forward to Prompt option to a memory key to forward all incoming cal

130 Personalizing phone usage via the web FinalLine Appearance (LED)Assign the Line Appearance option to a memory key to have a phone line from whi

Personalizing phone usage via the web 131FinalMonitor Call (LED)Assign the Monitor Call option to a memory key to monitor and answer calls occurring

132 Personalizing phone usage via the web FinalMonitor Call Silent (LED)Assign the Monitor Call Silent option to a memory key to monitor and answer

Personalizing phone usage via the web 133FinalPark/ RetrieveAssign the Park/Retrieve option to a memory key to put a call on hold at a park location

8 Using the phone system Final• Wall mountableFigure 4: Mitel 5360 IP PhoneThe Information Area Display shows information about the current teleph

134 Personalizing phone usage via the web FinalSelect key mapping profileTo help with the programming of your phone keys, choose a key mapping prof

Personalizing phone usage via the web 135FinalThe Configuring Ring Tones dialog appears.3 Choose the Extension for test. (Tenant Administrator onl

136 Personalizing phone usage via the web Finalthe Navigation pane. If allowed for your phone, this page also allows you to set the twinning option

Personalizing phone usage via the web 137FinalNote that your desk phone can receive as many simultaneous calls as its number of Line Appearance keys

138 Personalizing phone usage via the web FinalYour status for each call group will be displayed in the Status column. 2 Select In Group to leave

Personalizing phone usage via the web 139FinalFigure 11: ACD Agent Log In/OutDirectories The phone system has two directories: the Internal Director

140 Personalizing phone usage via the web Final• call users• print the directoryView the internal directoryTo view the Internal Directory, select I

Personalizing phone usage via the web 141Final2 Type a Name or Phone Number in the appropriate field. You can enter the first few letters/numbers

142 Personalizing phone usage via the web Final2 Select the Print List button to display a printable version of the directory.3 Select Print bu

Personalizing phone usage via the web 143Final.Figure 12: Dynamic site pageCreate a dynamic siteTo create a dynamic site, follow these steps:1 Sel

Using the phone system 9Final2 Plug the phone into the network.3 Plug the computer into the phone at the port marked PC.4 Connect one end of t

144 Personalizing phone usage via the web FinalView dynamic site informationTo view your current dynamic site information, select My Dynamic Site i

Personalizing phone usage via the web 145FinalIf this is enabled, your phone's Message Waiting lamp will be on whenever you have a phone messag

146 Personalizing phone usage via the web Final“Voice mail on 5212/5312 IP phone” on page 80, “Voice mail on the 5224/5324 phone” on page 57, “Vo

Personalizing phone usage via the web 147FinalConfigure language for voice mail retrievalTo configure the language that is used when you retrieve yo

148 Personalizing phone usage via the web FinalNote that if your browser is configured to auto-fill the fields for resetting the PIN, it may fill i

Personalizing phone usage via the web 149Final• View and change the settings of your phone keys. See “Program memory keys” on page 124.• Select a d

150 Getting more help Final• Email forwarding of voice messages - See “Configure email forwarding of voice messages” on page 145.• Your dial-0 des

Phone Messages 151FinalCall not allowedThe user does not have the correct call permissions to make the call..Check your call permissions. See “Permi

152 Phone Messages FinalCall not allowedThe user does not have the correct call permissions to make the call..Check your call permissions. See “Per

Phone Messages 153FinalInvalid Feature CodeThe user has entered an incorrect feature access code.Check the access code and try the call again.User w

10 Using the phone system FinalYou can pull back a call that has been answered by a twinned target phone by pressing the corresponding Line Appeara

154 Phone Messages Final

155FinalGlossaryAAuto Attendant An automated system that directs incoming calls to the appropriate extensions.ATM Asynchronous Transfer Mode. This

156 Glossary FinalHHTML Hyper Text Markup Language. This is a system of tagging documents with context information allowing them to be displayed by

Glossary 157FinalPRI Primary Rate ISDN. This is a service that provides 23 digital voice channels plus 1 signaling channel on a standard T1 interf

158 Glossary FinalTCP Transmission Control Protocol. This is a layer added onto the IP protocol (shown as TCP/IP) to provide reliable communication

159 Glossary Final

160 Glossary Final

161Final IndexNumerics3-way call5212/5312 IP phone 635224/5324 IP phones 375304 IP phone 865330/5340 IP phone 125212/5312 IP phone 583-way call 6

162 Index Finalforwarding calls 93handset 84handset volume 105handset, using 84hold 96intercom to co-worker 96intercom to prompt 97joining two call

Index 163Finalrecording name 121auto attendant 155, 156CCall coverage 135, 1365212/5312 IP phone 705224/5324 IP phone 455304 IP phone 945330/5340

Using the phone system 11Finalknown. If the name of the caller is unknown, either the phone number or "Unknown Caller" is displayed. To an

164 Index Finalconfiguring 106connecting 106using 106Hold5212/5312 IP phone 725224/5324 IP phone 475304 IP phone 965330/5340 IP phone 21IIncoming c

Index 165FinalMy settings, web page 148OOne touch speed dial5212/5312 IP phone 765224/5324 IP phone 535304 IP phone 1005330/5340 IP phone 26defini

166 Index Final5330/5340 IP phone 30voice mail 157, 158Volumering on 5212/5312 IP phone 80ring on 5224/5324 IP phone 57ring on 5304 IP phone 105rin

Feedback on Documentation 167Feedback on DocumentationWe strive to continuously improve our documentation. If you find any errors or omissions in

168 NotesNOTES

12 Using the phone system FinalNote: To use the speakerphone for step 1, press an available Line Appearance key or the key instead of lifting

Using the phone system 13Final2 Enter the phone number of the third party.3 The system dials the number and displays a "Calling" messa

Note: The information contained in this document is the property of Broadview Networks Inc. and is disclosed to you on the condition that you maintain

14 Using the phone system FinalAccount code entry on the 5320/5330/5340/5260 phoneAccount codes can be entered against incoming and outgoing calls

Using the phone system 15Final2 The next available line appearance is selected, dial tone is heard and your phone display updates.3 Proceed with

16 Using the phone system FinalTo call a number from your incoming calls list (only available if dialing from the incoming call list is supported b

Using the phone system 17Final5 Once the required number is displayed, press the DIAL softkey to make the call. The next available Line Appearance

18 Using the phone system Final• Press the Company Speed Dial key for the number you want to call. The system will select the next available Line A

Using the phone system 19Finalfeature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phon

20 Using the phone system FinalNote: If you forward your phone to an external phone number, you must have permission to make that external call and

Using the phone system 21FinalTo be able to activate and deactivate this feature with a key, you must have a key programmed with Handsfree answerbac

22 Using the phone system FinalIf your phone is already active on a call or ringing, you need to press an available Line Appearance key or put the

Using the phone system 23FinalYour phone will normally have two or three pre-programmed Line Appearances. To be able to handle more simultaneous cal

iiiFinalIntroduction ...1Setting your language ...

24 Using the phone system Final1 Press the MENU softkey.2 Press the LOGOUT softkey. The phone displays a confirmation message.3 Press the YES

Using the phone system 25FinalNotes: If you are part of a Monitor Group, you can put a call on hold and either the primary group member or other pho

26 Using the phone system FinalTo answer a call occurring on the primary group member's phone, follow these steps:1 When the Monitor Call/Mo

Using the phone system 27FinalPage on the 5320/5330/5340/5260 phoneUsing Page, you can send a page to all of the phones at your site. The page is br

28 Using the phone system Final1 From an idle phone, lift the handset. This will select the next available Line Appearance. Select a memory key p

Using the phone system 29Final3 Try to transfer the call again.If you choose not to complete the transfer, press the QUIT softkey, then press the

30 Using the phone system Finalmessage service may answer the call first. If you want to avoid this situation, then you should ensure that your cal

Using the phone system 31FinalChange handset volume on the 5320/5330/5340/5260 phoneTo change the volume of the sound you hear through the handset,

32 Using the phone system Final• Three context-sensitive softkeys for additional features• 24 programmable multi-function memory keys with color LE

Using the phone system 33FinalActivating a 5224/5324 phoneTo activate a Mitel phone you need (1) an extension number, (2) a phone, and (3) a PIN. Yo

iv Contents FinalVoice mail on the 5304 phone ... 104Volume control on the 5304

34 Using the phone system FinalSee “Quick set-up” on page 120 for information about initial settings you should configure through the web interfac

Using the phone system 35FinalTo end a call while using the speakerphone, choose one of the following:• Press the END softkey.• Press the ke

36 Using the phone system FinalMaking a call on the 5224/5324 phoneTo make a call, follow these steps:1 Lift the handset. This will select the ne

Using the phone system 37Final2 To make an internal call, dial the extension. To make an external call, dial the prefix required for external dial

38 Using the phone system Final5 Press the CONF softkey again. The 3-Way Call is now activated. The LCD displays:Until the CONF softkey is presse

Using the phone system 39FinalAccount code entry on the 5224/5324 phoneAccount codes can be entered against incoming and outgoing calls to associate

40 Using the phone system Final1 Select the Account Code key. The LCD briefly displays the account code that has been pre-programmed:2 The next

Using the phone system 41FinalTo view the list of incoming calls received, follow these steps:1 Press the CALLS softkey on your phone. If you have

42 Using the phone system FinalIf the call was answered by a member of your call pickup group, then the call will show as unanswered (with a *) on

Using the phone system 43Final1 Lift the handset.2 Press the Pickup key.or1 Press the Pickup key to answer the call in speaker mode.You can al

Contents vFinalView dynamic site information ... 144Connect your phone on a dyn

44 Using the phone system Final2 Press the DIR softkey. The system displays the first name in the directory on the first line of the LCD.You can

Using the phone system 45Final• “Forward your 5224/5324 phone to prompt” on page 46Forward your 5224/5324 phone to auto attendantUsing Forward to A

46 Using the phone system FinalForward your 5224/5324 phone to number Using Forward to Number, you can send all incoming calls to a preset phone nu

Using the phone system 47Finalinstructions on how to view your call permissions.If you have this feature turned on when you log out of your phone al

48 Using the phone system FinalIf your co-worker has the Handsfree Answerback feature configured and activated, then you will also be able to hear

Using the phone system 49Final• Key is flashing green with a ring tone – an incoming call is available to be answered.• Key is flashing red without

50 Using the phone system FinalIf you log in while you are logged in to another phone, the system will log you out of the original phone. You canno

Using the phone system 51Finalthe Monitor Group will still ring any secondary phones and will redirect to the primary member’s call coverage target

52 Using the phone system Finalthat you want to monitor on the primary group member's phone. The maximum number of simultaneous calls that you

Using the phone system 53FinalMonitor Phone on the 5224/5324 phoneUsing the Monitor Phone feature, your phone activity can be monitored by other use

vi Contents Final

54 Using the phone system Final3 Speak into the handset or the speakerphone. 4 To end the page, you have the following options:• Replace the

Using the phone system 55FinalThe system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller’s

56 Using the phone system Final3 Try to transfer the call again.If you choose not to complete the transfer, press the QUIT softkey, then press th

Using the phone system 57FinalNote that if neither your desk phone nor the twinning target phone answers an incoming call, your call coverage settin

58 Using the phone system Final2 While your phone is ringing, repeatedly press the key until the ring volume is at the level you want. Changing

Using the phone system 59Final• 2-line, 20-character backlit LCD display• 12 multi-function memory keys with color LEDs • 6 fixed function keys, inc

60 Using the phone system Final1 Unplug your computer from the network.2 Plug the phone into the network (through the supplied power pack or fr

Using the phone system 61Final• Alternatively, you may choose to use one of the following methods:- Press the flashing Line Appearance key.- Pr

62 Using the phone system Final• End the first call by replacing the handset. The phone will start ringing. Pick up the handset again to answer the

Using the phone system 63Final• Select the key if using the speakerphone.Making a second call on the 5212/5312 IP phoneTo make a second call wh

Introduction 1FinalIntroductionThis document is provided as a reference guide for the use and configuration of your Mitel 5212/5312 IP Phone, Mitel

64 Using the phone system Final2 Enter the phone number of the third party. The system dials the number and displays a "Calling" messag

Using the phone system 65FinalAccount codes on the 5212/5312 IP phoneAccount codes can be entered against incoming and outgoing calls to associate t

66 Using the phone system Finalmemory key programmed with Account Code and a pre-programmed account code.To enter a pre-programmed account code bef

Using the phone system 67Final2 Use the keys to navigate the list.3 Press the Incoming Calls List key to exit from the call list.To call a num

68 Using the phone system FinalThe number that you most recently dialed is displayed: 2 Use the Arrow keys to navigate the list (if required).3

Using the phone system 69FinalCompany speed dial on the 5212/5312 IP phoneUsing Company Speed Dial, you can call a number from the External Director

70 Using the phone system Final• “Forward your 5212/5312 IP phone to auto attendant” on page 70• “Forward your 5212/5312 IP phone to co-worker” o

Using the phone system 71FinalForward your 5212/5312 IP phone to number Using Forward to Number, you can send all incoming calls to a preset phone n

72 Using the phone system FinalIf you have this feature turned on when you log out of your phone all your calls will be forwarded to the numbered y

Using the phone system 73FinalIf your co-worker has the Handsfree Answerback feature configured and activated, then you will also be able to hear yo

2 Setting your language Finalhttps://<Name or IP Address>/webadmin/login/<YourCompany>Replace the bold part with "select_language&

74 Using the phone system Final• Key is flashing green with a ring tone - an incoming call is available to be answered.• Key is flashing red withou

Using the phone system 75Finalmembers). Only the administrator can add a Monitor group or change the members of an existing Monitor group.• You must

76 Using the phone system FinalMonitor Phone on 5212/5312 IP phoneUsing the Monitor Phone feature, your phone can be monitored by other users. To e

Using the phone system 77Final 3 Speak into the handset or the speakerphone. 4 To end the page, you have the following options:• Replace the h

78 Using the phone system FinalThe system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller

Using the phone system 79FinalInstead of pressing the key immediately you can wait until the destination answers and then press the key.If you e

80 Using the phone system FinalIf you answer the call on your twinning target phone, the Line Appearance key on your desk phone will remain lit. To

Using the phone system 81Final2 While it is ringing, repeatedly press the keys until the ring volume is at the level you want. Change handset v

82 Using the phone system FinalMitel 5304 IP phoneThe Mitel 5304 IP phone has the following features:• Nine (9) programmable keys- Two (2) Program

Using the phone system 83FinalInitial setup for 5304 phone serviceTo set up your new phone service, follow these steps:• Activate your phone. See “A

What's new in Release 5.0.1 3FinalWhat's new in Release 5.0.1The following changes are available in Release 5.0.1:Multiple Business Hourss

84 Using the phone system FinalYou can answer an incoming call by using the handset or the speakerphone. See “Using the 5304 handset” on page 84 a

Using the phone system 85FinalAnswering a second call on the 5304 phoneA second incoming call causes three things to happen: (1) the phone rings onc

86 Using the phone system FinalTo end the call before you have completed dialing, replace the handset.Making a second call on the 5304 phoneTo make

Using the phone system 87FinalTo activate 3-Way Call, follow these steps:1 While on an active call, press the Transfer/Conference key twice. This

88 Using the phone system FinalJoining two calls on the 5304 phoneThe 3-way call feature allows you to conference together two calls on your phone&

Using the phone system 89Final3 Press the # key when you have finished entering the account code.You can re-enter an account code for a call multi

90 Using the phone system FinalTo cancel account code entry before the call is placed, replace the handset. Account code speed entry during a call

Using the phone system 91Final3 Press the Redial List/Dial key to make a call to the displayed number. If you are on-hook, the next available Line

92 Using the phone system Final* means that the call was not answered.The position of the call in the call list is displayed in front of the phone

Using the phone system 93FinalDirectory on the 5304 phoneUsing the directory, you can view the internal directory on your phone's LCD screen an