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PBX Integration Board User’s Guide for Linux and Windows Copyright © 2005 Intel Corporation 05-1277-009

PBX Integration Board User’s Guide x

PBX Integration Board User’s Guide Aborting the Transfer A transferred call can be aborted at any time (prior to completing the transfer) by pressing

4. PBX Systems 4.5. Nortel Norstar The Norstar product family includes the Compact version and the expandable Modular model. The PBX integration boa

PBX Integration Board User’s Guide the extensions are configured the same with the exception of the Forward on busy and Forward no answer options. Fo

4. PBX Systems Table 23. Norstar Configuration Requirements (DR5) - (Cont.) Menu Option/Default Value New Value 2. Line Access a)

PBX Integration Board User’s Guide Table 23. Norstar Configuration Requirements (DR5) - (Cont.) Menu Option/Default Value New Value f) C

4. PBX Systems Table 23. Norstar Configuration Requirements (DR5) - (Cont.) Menu Option/Default Value New Value (1) Set filter:02

PBX Integration Board User’s Guide Table 23. Norstar Configuration Requirements (DR5) - (Cont.) Menu Option/Default Value New Value (14) Al

4. PBX Systems Table 23. Norstar Configuration Requirements (DR5) - (Cont.) Menu Option/Default Value New Value (c) Extra-dial: 221

PBX Integration Board User’s Guide Nortel Norstar Programming Requirements for MICS and CICS All programming is done by a phone or other KSU tool and

4. PBX Systems Name: Set to fit needs User Preferences: Model: M7324 (set automatically) Button Programming: B1 – B12: Blank B13 – B20, B22 – B24: De

1. How To Use This Manual 1.1. Audience This manual is addressed to programmers and engineers who are computer-literate and are interested in using

PBX Integration Board User’s Guide System Programming – Default for all settings except Access Codes Access Codes: Line Pool Codes: Pool A: 9 – or wh

4. PBX Systems For DID Trunk Lines: Line Access: Line Assignment: <Trunk Line Number>: unassigned Trunk/Line Data: Line Type: public Rec’d #:

PBX Integration Board User’s Guide 3. Log off and log back in as config. 4. Choose Maintenance -> Module Status -> Module 4 -> State and

4. PBX Systems Memory Key Programming Memory Keys 00, 01 and 03 must be programmed as follows: • Memory Button 00 - Handsfree/mute • Memory Button

PBX Integration Board User’s Guide Display ButtonsDisplayRlsFeatureHold051103090208010700060410131912181420152116221723IndicatorsLine and Memory Bu

4. PBX Systems Table 24. M7324 LCD Indicator States State Value (Hex) off 0x00 on 0x01 ringing 0x02 hold 0x03 error 0x04 unknown 0x05 Reading LCD In

PBX Integration Board User’s Guide Byte Key Description Dial String 11 Memory Button 11 <ESC>KT 12 Memory Button 12 <ESC>KU 13

4. PBX Systems NOTE: The application can obtain the least significant byte of the value returned by the d42_indicators( ) function by ANDing that val

PBX Integration Board User’s Guide Example An application uses the d42_display( ) function to retrieve the prompt data displayed for Display Key 00,

4. PBX Systems Table 26. M7324 Direct Key Dialing Strings for Display Keys Dial String Key Description <ESC>KP Display Key 00 (left) <ESC

PBX Integration Board User’s Guide 1.3. PBX Models Covered in this Manual This manual includes support for the following PBXs and KTSs and associated

PBX Integration Board User’s Guide below). The information for the top row (first 16 characters) of the display is checked. Data in bytes 00 through

4. PBX Systems The contents of the called/calling number ID are shown in Table 27 (as seen by the receiver of the call). Table 27. Called/Calling Nu

PBX Integration Board User’s Guide 4.5.6. Setting the Message Waiting Indicator The PBX integration board can set the Message Waiting display (on or

4. PBX Systems Example An application uses the d42_display( ) function to retrieve the display data for a specified channel on the PBX integration bo

PBX Integration Board User’s Guide The PBX integration board can perform both supervised and blind transfers (Refer to the Sections and ). 2.1. Su

4. PBX Systems Button 01), dialing dx_dial(<ESC>,K1) brings the original caller back to an active state. Call Transfer Method 2 - Display Key P

PBX Integration Board User’s Guide Completing the Transfer To complete a call (supervised or blind), the application must go on-hook. Another way to

4. PBX Systems 4.6. Nortel Meridian 1 The Nortel Meridian 1* is a full-featured PBX that can provide thousands of ports and many PBX voice and data

PBX Integration Board User’s Guide Table 28. Nortel Meridian 1 Configuration Requirements Menu Option Value CLS CTD FBD WTA MTD FNA HTA ADD HFD MW

4. PBX Systems The PBX integration board can: • transfer calls • set the message waiting indicator • read the LCD display • read LCD indicators

1. How To Use This Manual 1.4. Documentation Conventions The following documentation conventions are used throughout this manual: • When terms are

PBX Integration Board User’s Guide 4.6.3. Programmable Feature Keys As illustrated in Figure 15, there are 16 Programmable Feature Keys located bel

4. PBX Systems Table 30. M2616 Direct Key Dialing Strings for Feature Keys Byte Key Description Dial String 0 Feature Key 00 <ESC>KA 01

PBX Integration Board User’s Guide 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 4716 17 18 19 20 21 22 2300 00 00 00 00 00 xx

4. PBX Systems The PBX integration board can retrieve the information on its alphanumeric display using the d42_display( ) function. The function pla

PBX Integration Board User’s Guide When placing a call to another extension, the called number ID (by default, the extension of the telephone being c

4. PBX Systems Example An application uses the d42_gtcallid( ) function to retrieve the calling number ID for a call received on a specified channel

PBX Integration Board User’s Guide MWI Off The recommended technique to turn off the MWI in this switch, using dx_dial() with the dial string is: •

4. PBX Systems Completing the Transfer To complete a call (supervised or blind), prese the transfer key again with the dx_dial(&), where & ac

PBX Integration Board User’s Guide 4.7. NEC NEAX 2000/2400 PBXs and Electra Elite KTS The PBX integration board has either four or eight channels th

4. PBX Systems features are set exactly (and assigned to the right keys) so that the PBX integration board and the Unified API function correctly. N

PBX Integration Board User’s Guide 1.5. Voice Hardware Covered by This Manual The PBX integration board voice hardware is designed to provide a set o

PBX Integration Board User’s Guide MWIIndicator12345678910111213 14 15 161234567891011 1213 1415 1617 1819 20123ABC DEFRECALL456GHIJKL MNO789PQRSTUV

4. PBX Systems 4.7.3. Flexible Line Keys There are 16 Flexible Line keys located on the top of the DTerm Series III telephone as shown in Figure 16.

PBX Integration Board User’s Guide Table 33. DTerm III Series LCD Indicator States (Upper Nibble) Binary Hex Description 0000 0000 0x00 Off 0000 0

4. PBX Systems Table 34. DTerm Series III Direct Key Dialing Strings for Feature Keys Byte Key Description Dial String 00 Flexible Line Key 1

PBX Integration Board User’s Guide Line Key 100 0F 00 00 00 00 00 00 00 00 00 00 00 00 00 00 xx 00 00 00 xx 00 00 0000 01 02 03 04 05 06 07 08 09 10

4. PBX Systems 4.7.4. Function Keys There are eight Function keys located next to the dial pad keys in two groups: • FNC, CNF, LNR/SPD, SPKR and AN

PBX Integration Board User’s Guide Example An application uses the d42_indicators( ) function to retrieve the current data for the LCD Indicators on

4. PBX Systems Reading MIC and ICM LED Indicators The PBX integration board can determine the state of the MIC and ICM indicators by using the d42_in

PBX Integration Board User’s Guide • phone status • line selection The data used to display information on the LCD alphanumeric display is in ASCII

4. PBX Systems calling number ID data sent from the PBX to the station set may differ from the calling number ID data presented on the display. When

1. How To Use This Manual Sometimes it is necessary in this document to refer to a group of voice boards rather than specific models, in which case a

PBX Integration Board User’s Guide 20 32 30 30 5F 32 30 33 xx xx xx xx xx xx xx xx0123456789101112131415DataBytebb200_203Textxx xx xx xx xx xx xx xx1

4. PBX Systems Note the following: • The string buffer used to pass the parameter cannot be more than seven characters plus the NULL terminator. •

PBX Integration Board User’s Guide indicators data. Byte 17 contains the Message Waiting indicator status (0x00 is off; 0x70 is on). Refer to the PBX

4. PBX Systems answer. Because of this capability, supervised transfer is the preferred call transfer method. Initiating the Transfer Once in a conne

PBX Integration Board User’s Guide using the d42_setparm( ) function with the D4CH_LC_LAMP parameter. Refer to the PBX Integration Board Software Ref

4. PBX Systems 145

Appendix A Technical Specifications PBX Integration Board Technical Specifications* Number of ports/card 8 Total ports/system 64 Max. boards/syste

Appendix A Safety & EMI Certifications United States FCC part 68 does not apply Canada CSO3 does not apply PBX Integration Board Firmware Specif

PBX Integration Board User’s Guide Signal/noise ratio 10 dB (referenced to lowest amplitude tone) Talk off Detects 0 digits while monitoring Mitel

Appendix A 149

PBX Integration Board User’s Guide 6

151 Glossary Analog Signal A continuously variable signal. Voice signals on telephone lines are usually analog (i.e., transmitted electronically in

PBX Integration Board User’s Guide 152 Hybrid System A term used to describe a telephone system that has attributes of both Key Systems and PBXs. Us

Glossary 153 TDM Time Division Multiplex - A technique used for transmitting separate data, voice, or video messages simultaneously over one phone li

PBX Integration Board User’s Guide 154

Index D d42_display( ) Mitel Superswitch, 80, 81 A NEC, 138 Nortel Meridian 1, 123 Adaptive Differential Pulse Code Modulation, 18 Nortel Norstar KSU

PBX Integration Board User’s Guide Display Key prompts, 80 Nortel Norstar KSU, 107, 108, 109, 112, 113 Display Keys, 80 Function Keys, 79 Siemens Hi

Index LCD Indicators, 105 T Message Waiting Indicator, 112 Text-to-Speech, 22 pressing Display Keys, 108 pressing Programmable Memory Keys, 107 transf

2. Introduction to PBXs and KTSs A PBX, or private branch exchange, is a telephone system that is usually installed in a business. It provides servi

PBX Integration Board User’s Guide may be sent outside the PBX if outside networks also use digital circuits; however, they are usually converted back

2. Introduction to PBXs and KTSs voice signals. They can be transmitted using the same wires as the telephone set or separate wires (e.g., RS-232). B

COPYRIGHT NOTICE INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL® PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWIS

PBX Integration Board User’s Guide 6. If the destination party does not answer, switch back to the caller and provide choices to leave voice mail, se

2. Introduction to PBXs and KTSs The advantage of a blind transfer is that the immediate release to the PBX frees the voice processing resources to h

PBX Integration Board User’s Guide employees to respond to urgent calls first, as well as for automatic voice message reply, without making users redi

2. Introduction to PBXs and KTSs 2.5. Positive Disconnect Supervision In any PBX phone system, it is important to accurately detect when an outside

PBX Integration Board User’s Guide 2.6. In-Band Signaling PBXs may use a method called in-band signaling to control their station sets. In-band signa

2. Introduction to PBXs and KTSs may process the display data and use those digits to access related database information. For applications using a P

PBX Integration Board User’s Guide 16

3. PBX Integration Overview The PBX integration board combines the voice and fax features available in the Intel Dialogic D/4x product line with t

PBX Integration Board User’s Guide • detect the presence of tones - DTMF, MF, or an application defined signal or dual tone • perform call progress

3. PBX Integration Overview provide faster system response time, reduces PC host processing demands, processes DTMF and PBX signaling before passing

Table of Contents 1. How To Use This Manual... 1 1.1. Audience ...

PBX Integration Board User’s Guide • Read displays - There are many types of information displayed on a phone; for instance, hook state, messages, fe

3. PBX Integration Overview unwilling to shift from older PBX integration development models, the unified API provides for backward compatibility, pr

PBX Integration Board User’s Guide • retrieves called/calling number ID to enable calls to be intelligently handled • activates/deactivates message

3. PBX Integration Overview PCI9052InterfaceFront EndToPBX100 MHz OnyxDSP with 256K x24 SRAM with2 Wait StatesH.100BusAddress BusData BusCT812 Time

PBX Integration Board User’s Guide DSP memory when the PBX integration board is started. Springware offers several features, including speed control,

4. PBX Systems 4.1. Avaya Definity PBXs The Avaya Definity* product family includes the Definity 75 (4-wire) and the Definity G3 (2-wire) PBXs. The

PBX Integration Board User’s Guide The following are examples of the switch settings: Table 1. Avaya Definity Configuration Example Slot# Board Typ

4. PBX Systems Caller ID Requirement The extension number must be included in the name field of the extension. This requires PBX programming. 4.1.2.

PBX Integration Board User’s Guide 00 051015272201 061116282302071217292403 081318203230250409141921333126MessageSelectTransferHoldDropConfFeatureBut

4. PBX Systems FeatureButtonsIndicatorFunction KeysDisplayDisplayButtons0001020304051022152706 112316 2807122417290813251820303209142619213133s Figur

PBX Integration Board User’s Guide 4.1.4. Avaya Function Keys... 33 4.1.5. Di

PBX Integration Board User’s Guide value of eight [0x08] indicates ON), while the green light has six possible values. The status of the indicators i

4. PBX Systems Byte Key Description Dial String 4 Feature Button 03 <ESC>KD 5 Feature Button 04 <ESC>KE 6 Feature Button 05 <

PBX Integration Board User’s Guide Byte Key Description Dial String 32 Feature Button 31 <ESC>Kf 33 Feature Button 32 <ESC>Kg 34

4. PBX Systems Pressing Feature Keys The PBX integration board can “press” any of the Avaya 7434 or 8434’s Feature Keys using the dx_dial( ) function

PBX Integration Board User’s Guide 4.1.5. Display Keys As shown in Figure 3, there are five Display Keys located below the LCD display. These keys a

4. PBX Systems • error messages • called/calling identification • phone status • line selection • Display Key prompts The data used to display i

PBX Integration Board User’s Guide telephone placing the call) to the station set between the first and second rings. The station set processes the d

4. PBX Systems Example An application uses the d42_gtcallid( ) function to retrieve the calling number ID for a call received on a specified channel

PBX Integration Board User’s Guide MWI Off The recommended technique to turn off the MWI in this switch, using dx_dial( ) with the dial string is: 1.

4. PBX Systems Completing the Transfer To complete a call (supervised or blind), press the transfer key again with dx_dial(&), where & acts a

Table of Contents 4.6.4. Alphanumeric Display... 122 4.6.5. Setting the Message

PBX Integration Board User’s Guide The PBX integration board emulating the ROLM 400 telephone can be used with any of these switches. The ROLM PBXs u

4. PBX Systems dependent on the PBX setup. Consult the PBX Administrator for the correct feature access code) when you are using the ROLM integration

PBX Integration Board User’s Guide 2. For message waiting, only the port that sets a message-waiting indicator can clear it. 4.2.2. Using the PBX I

4. PBX Systems 36342419140408284033231813030727393222171202063121161101263735252015050929CALL WAITINGCALL WAITINGDisplayIndicatorsMWICLEARLINEMUTEXFE

PBX Integration Board User’s Guide Table 7. ROLMphone 400 LED Indicator States State Value (Hex) off 0x00 on 0x01 ringing 0x02 hold 0x03 error 0x04

4. PBX Systems Table 8. ROLMphone 400 Direct Key Dialing Strings for Feature Keys Byte Key Description Dial String 00 Feature Key 09 - LINE <

PBX Integration Board User’s Guide Byte Key Description Dial String 25 Feature Key 34 <ESC>KZ 26 Feature Key 33 <ESC>Ka 27 Featur

4. PBX Systems Feature Key 0961 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0000 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 1

PBX Integration Board User’s Guide • phone status • line selection The data used to display information in the LCD alphanumeric display is in ASCII

4. PBX Systems calling number ID data sent from the PBX to the station set differs from the calling number ID data presented on the display. When pl

PBX Integration Board User’s Guide vi

PBX Integration Board User’s Guide text bb 2 2 1 _ 2 2 4 data 20 32 32 31 5F 32 32 34 xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xxbyt

4. PBX Systems 2. Call the dx_dial() function. The dial string is <ESCF><extention><ESCF> (optional pause character may be used).

PBX Integration Board User’s Guide Aborting the Transfer A transferred call can be aborted at any time (prior to completing the transfer) by pressing

4. PBX Systems 4.3.1. Siemens Hicom Programming Requirements There are specific switch programming requirements for using a PBX integration board wit

PBX Integration Board User’s Guide 5. Select the Station Type tab. 6. Select Phonemail call number, either 5 or 6 digit. 7. Select the Apply but

4. PBX Systems 6. Press the Scroll Forward key once to scroll to the 2-Redial option and then press the Select OptiGuide key to select. 7. Press Ke

PBX Integration Board User’s Guide Figure 5. Siemens Optiset E Telephone with the Hicom 150 56

4. PBX Systems General CallConsultationProgrammableLineLineLineMWL_OFFMailboxCallback-+IndicatorDisplaysFeature Keys030201001110090807060405Programma

PBX Integration Board User’s Guide each key. The LED Indicators are rectangular and can take on one of the six states listed in Table 10. Table 10.

4. PBX Systems Byte Key Description Dial String 8 Feature Key 08 - Line <ESC>KI 9 Feature Key 09 - Line <ESC>KJ 10 Feature Key 1

List of Tables Table 1. Avaya Definity Configuration Example ... 26 Table 2. Avaya 7434 and 8434 LED In

PBX Integration Board User’s Guide 0x01, the rectangular indicator for Feature Key 1 is on. Refer to the PBX Integration Board Software Reference for

4. PBX Systems the date and time. The content of the display is changed automatically (e.g., receiving an incoming call, making an outgoing call, or

PBX Integration Board User’s Guide When placing a call to another extension, the called number ID (by default, the extension of the telephone being c

4. PBX Systems The display when the Ring comes in and the LED flashes is: “Call for: 108 ” The display shows the correct cal

PBX Integration Board User’s Guide NOTE: Message Waiting can also be set using the dx_dial( ) function and appropriate dial string to press the Featu

4. PBX Systems the MWI ON and MWI OFF feature access codes using the d42_setparm( ) function. Otherwise, MWI operation can not be done by the PBX int

PBX Integration Board User’s Guide Example With the Hicom 150, an application uses the d42_display( ) function to retrieve the display data for a spe

4. PBX Systems 16 17 18 19 20 21 22 23xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xxDataDataByteByte01 00 00 00 00 00 00 00

PBX Integration Board User’s Guide Aborting a Transfer A transferred call can be aborted at any time (prior to completing the transfer) by pressing t

4. PBX Systems Table 14. Phone and PBX Interoperability SX-50 SX-200 SX-2000 Mitel Superset 430 No Yes, preferred Yes, preferred Mitel Superse

PBX Integration Board User’s Guide Table 34. DTerm Series III Direct Key Dialing Strings for Feature Keys... 133 Table 35. Function Key Indicat

PBX Integration Board User’s Guide 2. Under main menu option 09, Stations/Superset Assignments, scroll down to select the desired station(s), arrow

4. PBX Systems Configuring a COS to Have Enhanced Auxiliary Attendant Capabilities: 1. From an attendant console, enter Programming Mode. 2. Enter

PBX Integration Board User’s Guide d) Press Change soft-key e) Press Speed Call soft-key f) Enter the MWI Feature Access code (for key 10 – MWI OF

4. PBX Systems 7. After the display screen shows 10 = msg wait, press the Save display key to confirm and exit. 8. To determine the current setting

PBX Integration Board User’s Guide Personal Keys LineIndicatorsSpeakerRedialCancelTrans/ConfSuperkeyMicrophoneMessageVol um eToneContrastVol um eTone

4. PBX Systems Personal Keys LineIndicatorsFuncKeysDisplaytion KeysMainDispl ay123456MQSP789*0#RUNV Figure 9. Mitel Superset 430 Telephone 4.4.3.

PBX Integration Board User’s Guide Table 15. Mitel Superset 420/430 LCD Line Indicator States State Value (Hex) Off 0x00 On 0x01 Ringing 0x02 Hold 0

4. PBX Systems Byte Key Description Dial String 10 Personal Key 10 <ESC>KK 11 Personal Key 11 <ESC>KL Table 17. Mitel Superset 430

PBX Integration Board User’s Guide Example An application uses the d42_indicators( ) function to retrieve the current data for the LCD Line Indicator

4. PBX Systems 4.4.4. Function Keys As shown in Figure 8 and Figure 9, there are a number of Function Keys found to the left of the dial key pad on

List of Figures Figure 1. PBX Integration Board Functional Block Diagram... 23 Figure 2. Avaya 7434 Telephone...

PBX Integration Board User’s Guide Table 19. Mitel Superset 430 Direct Key Dialing Strings for Function Keys Dial String Key Description <ESC>

4. PBX Systems The data location for the Display Key prompts is as follows: Display Key 00 bytes 16 - 20 Display Key 01 bytes 21 - 26 Display Key

PBX Integration Board User’s Guide Mitel Superset 420 or 430 Phone with SX-200 or SX-2000 PBX As shown in Figure 8, there are six Display Keys or Sof

4. PBX Systems Table 20. Mitel Superset 420 Direct Key Dialing Strings for Display Keys Dial String Key Description Display (Soft) Key # <ESC&g

PBX Integration Board User’s Guide The LCD is used to show: • date and time when the extension is idle • SuperKey instructions and Softkey labels

4. PBX Systems Example An application uses the dx_dial( ) function to press the “SuperKey” key and “Display Key 1” for “Yes” on a specified channel o

PBX Integration Board User’s Guide The content of the called/calling number ID are shown in Table 22 (as seen by the receiver of the call). Table 22.

4. PBX Systems NOTES: 1. The data in Table 22 is applicable to an SX-200/SX-2000 PBX with a Mitel Superset 430 phone. 2. The called/calling numbe

PBX Integration Board User’s Guide NOTE: Message Waiting can also be set using the dx_dial( ) function and appropriate dial string to press the Featu

4. PBX Systems 4.4.8. Transferring a Call The PBX integration board can transfer calls using the dx_dial( ) function. By using the dx_dial( ) functi